When you interact with qetalnilunaa's financial negotiation training platform, we collect information that helps us provide better educational experiences. This isn't about gathering data for the sake of it – we're focused on what actually improves your learning journey.

We don't collect sensitive financial information like bank account details or credit scores. Our focus is on understanding your professional development needs, not your personal financial situation.

Your information serves specific purposes that directly benefit your learning experience. We're not interested in broad data harvesting – everything we collect has a clear educational or administrative purpose.

We analyse learning patterns across our student base to identify which teaching methods work best. This might mean adjusting how we present complex negotiation concepts or developing new practice scenarios based on common challenges students face.

Your contact information helps us send relevant updates about Australian financial regulations that might affect negotiation strategies, or notify you about advanced courses that build on skills you've already developed.

We also use aggregated, non-identifiable data to improve our platform's technical performance and user experience. This helps us spot issues like slow-loading pages or confusing navigation before they affect your studies.

We don't sell your personal information. Full stop. Your details aren't a revenue stream for us – they're tools for delivering better education.

However, we do work with carefully selected service providers who help us operate our platform effectively. These include our learning management system providers, email communication services, and website hosting companies. All these partners operate under strict confidentiality agreements and can only use your information for the specific services they provide to us.

If qetalnilunaa ever merges with another organisation or transfers ownership, your information would be part of that transition. We'd ensure any new entity maintains the same privacy standards and would notify you of significant changes to how your data is handled.

We might share anonymised, aggregated statistics about our students with industry partners or in research contexts. For example, reporting that 85% of our graduates improved their negotiation confidence. These reports never include identifiable personal information.

Under Australian privacy law, you have significant control over your personal information. These aren't theoretical rights – we've built systems to make them practical and accessible.

Access: You can request a copy of all personal information we hold about you. We'll provide this within 30 days, usually much faster. This includes your learning records, communication history, and any notes our instructors have made about your progress.

Correction: Spot an error in your information? We'll fix it promptly. This is particularly important for contact details or professional information that affects how we tailor your learning experience.

Deletion: You can ask us to delete your personal information, though we may need to retain some records for legal compliance or legitimate educational purposes. We'll explain what we can and cannot delete, and why.

If you're not satisfied with how we handle a privacy request or concern, you can lodge a complaint with the Australian Privacy Commissioner. We'll always try to resolve issues directly first, but this external avenue is always available.

We protect your information using industry-standard security measures appropriate for an educational organisation. This includes encrypted data transmission, secure server environments, and restricted access controls for our staff.

Our team members only access student information when necessary for their specific roles. Marketing staff can't access detailed learning records, and technical support staff can't see your personal contact preferences without legitimate reason.

We retain your information for as long as you're actively engaged with our programs, plus seven years afterward for potential future enquiries and legal compliance requirements. Learning records and certificates remain accessible indefinitely, as these form part of your professional development history.

We regularly review our security practices and update them as technology evolves. This includes annual security audits and immediate responses to any potential vulnerabilities in our systems.

Our website uses cookies to improve your browsing experience and help us understand how people use our platform. Most cookies are purely functional – remembering your login status or course progress as you navigate between pages.

We also use analytics tools to understand which parts of our website are most helpful and where people encounter difficulties. This information helps us improve navigation and identify popular course topics that might warrant expanded content.

You can control cookie settings through your browser preferences. Disabling certain cookies might affect some website functionality, but won't prevent you from accessing course content or contacting us.

We don't use advertising cookies or track your browsing behavior on other websites. Our analytics focus solely on how you interact with qetalnilunaa's own educational platform and resources.